Delight or Perish: Creating Extraordinary Customer Experiences with Client Relationship Expert Lynn Thomas

In this episode, I get on the phone and talk with client relationship expert Lynn Thomas of Thomas Consulting located in Newton MA.  Lynn’s expansive client list includes Allstate Insurance, CVS Pharmacy, Massachusetts Blue Cross and Blue Shield, and the Federal Emergency Management Agency, FEMA.

During our conversation, Lynn shares why customer experiences are more important than ever in today’s digitally connected world and how to determine what customers and what customer touch points you should focus on to immediately generate short term revenue as well as significantly increase the average life time value of your clients.  I enjoyed my time with Lynn, and I am confident you will as well.

You can reach Lynn through at  or by calling 781-899-4210

John "Jack" Schoenberger

Jack Schoenberger is a host on WCKG Radio, Business Innovators Radio, and contributor to Small Business Trendsetters, Authority Presswire, and Business Innovators Magazine covering Influencers, Innovators and Trendsetters in Business and the Outdoor Industry.