In this interview, Kiki Orski shares with Jack the work she’s doing with hospitals which is changing patient experiences and dramatically improving satisfaction scores.
Imagine being in the hospital, scared and worried about what’s going to happen to you. Suddenly, a nurse comes in and smiles at you and asks how you’re doing, with genuine interest. She explains things in an easy to understand way. You breathe a sigh of relief. You believe things are going to be okay. You have trust in the care you’re going to receive.
This is the environment Kiki Orski is helping hospitals create. She’s helping to make this happen, one hospital at a time.
Hospital reimbursement can be contingent upon higher patient satisfaction scores, so hospitals are vested in making this positive scenario happen. They’re just not sure how to do it.
Enter Kiki. She has the knowledge and the skills to determine what needs to happen and what needs to change.
Kiki shares this information with Jack in this interesting interview. You’ll never see a hospital visit through the same eyes ever again.
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